(hereinafter Stayoga), is a company specialized in the wholesale and retail sale of all kinds of products related to Yoga, Fitness and Meditation.
Identification: In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the data Herein consigned correspond to the entity that owns the website serca.es.
Company Name: YOURFITNESSSTORE88 SL
Address: Industrial La Seu Calle E, 5 25700 LA SEU D'URGELL 25700
Registration registration (City and number): Barcelona, 37132987
“Online dispute resolution pursuant to Art.14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/.
Intellectual and industrial property
All the Industrial and Intellectual Property rights of all the elements contained in this website, including trademarks, formats, graphic designs, texts, images and documents, belong to Stayoga and are protected by Spanish and international laws on Intellectual and Industrial property.The total or partial reproduction of this website and any of its contents without the express written permission of Stayoga is expressly prohibited.
Access to the website does not imply any type of waiver, transmission, license or assignment of said rights by Stayoga unless expressly stated otherwise.
Access to this website implies acceptance of these conditions of use without reservations that regulate access and use of it in order to make information about our products available to users.
The use of the contents of this website for commercial purposes or for its distribution, transformation or communication is expressly prohibited.
Stayoga, will not be liable for any consequence, damage or harm that may arise from said use or use of the information.
Both access to this website and the use that may be made of the information contained therein is the sole responsibility of the person who performs it.
The user undertakes not to use the information published on this website for illicit or harmful purposes or effects, not to damage or render the information useless and not to take any other action that may be contrary to the content of this Legal Notice.
Stayoga cannot guarantee the absence of interruptions or errors in accessing this website, although it will use its best efforts to avoid them.
2.Data protection policy
In compliance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and its development regulations, you are informed that the personal data provided by you will be processed in order to manage your orders, provide the information requested about our products and services, as well as to answer and manage your comments and suggestions.
We collect information about you when you register with us or place an order for products or services.We also collect information when you voluntarily complete customer surveys, provide feedback, and enter contests.Website usage information is collected through cookies.
We store your IP address in order to help us diagnose problems with our server and to administer the Site.An IP address is a number that is assigned to your computer when you use the internet, and can also be used to help identify you within a particular session.
In addition, in order to buy, the following information may be requested: Name and surname, address, e-mail address, date of birth, contact telephone number, and details about the payment method.
By filling in contact forms on the Web or by sending emails or any other type of request for information sent to Stayoga, the interested party gives their express consent for the processing of their personal data.
In accordance with Art.6, section 1, paragraph 1, letter a of the RGPD, having previously obtained your express consent to the registration to our newsletter, we will use the necessary data to send commercial communications in accordance with said consent.
You can unsubscribe from the newsletter at any time, by sending a message to our contact address described here or by clicking on the link provided for this in the e-mail with said commercial communication.After unsubscribing, we block your email address for this use, provided that you have not given your express consent for the data to continue to be used, or we reserve the right to continue using your data in cases permitted by law and on those that we inform you in this document.
Under no circumstances will Stayoga use the personal data of the interested parties for purposes other than those mentioned above, nor will it communicate them to third parties without the prior and express consent of the affected party, with the exception of the carrier with which their orders are placed, in In this case, they will only be delivered to the carrier that you request and in order for them to manage the logistics of shipping the orders you place.These data will be the only ones necessary for such procedure (name, shipping address and contact telephone number.Stayoga, for its part, obliges said companies to comply with what is established in the EU regulation 2016/679 of the European Union.
Likewise, Stayoga, undertakes to keep due professional secrecy and to establish the technical and organizational measures necessary to safeguard the information in accordance with the requirements established in the aforementioned Regulation.
Your personal data will be kept in our records for a period of two years.However, at any time you can request access to your personal data and its rectification or deletion.As well as, limit its treatment, or directly oppose the treatment or exercise the right to their portability.
The buyer agrees to be contacted through the customer data provided to Stayoga as the only informative use about the buyer's order, contacted via phone call or email.
The user will be solely responsible for the veracity and accuracy of the data provided.In the event of having provided false or third party data without their consent to do so, Stayoga reserves the right to the immediate destruction of the aforementioned data in order to protect the right of the real owner or owners thereof.
In reference to your data, you can go by email through the account in order to exercise your rights, this request must be accompanied by an identification document in order to be able to verify that it is you who is requesting it and It must be clearly specified, we remind you that the rights you have in this regard are:
- Right to request Access to your personal data, and obtain information on whether or not we are treating personal data that concerns you.
- Right to request the Rectification of your inaccurate data, or where appropriate, request its Suppression when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
- Right to request the Limitation of the Processing of your Data, in which case we will only keep them for the exercise or defense of claims.
- Right to request the Opposition to the Processing of your Data, in certain circumstances and based on reasons related to your particular situation.
- Right to Portability of your Data.
- Right to Withdraw the Consent Provided, without said withdrawal affecting the legality of the previous treatments based on said consent.
- Right to Claim before a Control Authority.You have the right to file a claim with the Spanish Data Protection Agency, if you consider that your rights are not being respected in the processing of your data.
The "cookies" that this website can use are small amounts of information that are stored on the computer for the sole purpose of managing user authentication, providing the requested services and carrying out the transmission of communications by the Network, in accordance with the provisions of article 22 of Law 34/2012 on Information Society Services (LSSI).
The user has the possibility to prevent the installation of "cookies" on his hard drive, configure his browser to be informed before the "cookies" are stored on his computer or to eliminate those that have been installed.The user can configure his browser to specify the "cookies" that can be accepted and those that cannot, he can also accept session "cookies", so that they are eliminated when the browser is closed and can, at any time, view and delete individual "cookies".
Although we warn you that not accepting the "cookies" from our website may imply the impossibility or an important limitation for us to provide our services.
Please, consult the instructions and manuals of your browser if you want more information about the management of "cookies".
In accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT, we inform you that the personal data of Stayoga followers on Twitter or Facebook will be incorporated into a file whose owner Stayoga in order to keep you informed through from Twitter or Facebook about news regarding Stayoga activities.
In accordance with Art.6, section 1, paragraph 1, letter a of the RGPD, having previously obtained your express consent to the registration to our newsletter, we will use the necessary data to send commercial communications in accordance with said consent.
You can unsubscribe from the newsletter at any time, by sending a message to our contact address described here or by clicking on the link provided for this in the e-mail with said commercial communication.
After unsubscribing, we block your email address for this use, provided that you have not given your express consent for the data to continue to be used, or we reserve the right to continue using your data in cases permitted by law and about which we inform you in this document.
Your request to connect necessarily implies your consent for the indicated treatments.
The publication of comments and content on social networks will become public information, so users must exercise special caution when deciding to share their personal information.Stayoga is not responsible for the information that users enter on the page.However, people whose personal data are published or included in comments may request Stayoga to cancel them.
At any time, you can exercise the rights of access, rectification, deletion and opposition, limit the treatment of your data, or directly oppose the treatment, or exercise the right to their portability.All this, in writing, accompanied by a copy of an official document that identifies you, addressed to Stayoga.In case of disagreement with the treatment, you also have the right to file a claim with the Spanish Data Protection Agency.
3.Identity of the person in charge (contact)
Who is responsible for the processing of your data and what are the contact details?
Identity: YOURFITNESSTORE88 SL - CIF: B02726909
Dir. Postal: Industrial LA SEU CALLE E, 5 LA SEU D'URGELL 25700
Data Protection Officer (DPD): YOURFITNESSTORE88 SL
DPD contact: email@example.com
A-Policy for the protection of minors
Whoever provides the data through the forms on this website and accepts its treatment formally declares to be over 14 years of age.
Access to and use of the portal is prohibited to minors under 14 years of age.
Stayoga reminds people of legal age who are in charge of minors, that it will be their sole responsibility if a minor incorporates their data to request a product.
It also informs you that there are computer programs to limit browsing by filtering or blocking certain content.
B-Links to other websites
The links that you can find on this website are a service to users.These pages are not operated or controlled by Stayoga, therefore, Stayoga is not responsible for the contents of those websites and they are not covered by this Legal Notice.If you access these websites, you should bear in mind that their privacy policies may be different from ours.
4.Applicable law and jurisdiction
This Legal Notice is governed by current Spanish regulations that apply to it.
For the resolution of disputes that may arise as a result of the provisions of these provisions and their interpretation, application and compliance.The user, by virtue of the acceptance of the conditions contained in this Legal Notice, expressly renounces any other jurisdiction that may correspond to him.
In any case, within the Spanish jurisdiction, if the legislation allows to submit to a specific jurisdiction, the user expressly waives the jurisdiction that may correspond to him and voluntarily submits to the jurisdiction of the Courts and Tribunals of La Seu De Urgell .
5.Terms and conditions
All Terms and Conditions apply to all contracts for the sale of goods from the Supplier to the Buyer and will prevail over any other contract communication or documentation by the Buyer.Nothing in these Terms and Conditions is intended to affect or harm the rights of the buyer as a consumer, but to offer them security and peace of mind when accessing and buying through www.stayoga.com
These Terms and Conditions may only be modified if the Provider expressly agrees in writing.
The Supplier has the right to vary these Terms and Conditions at any time, but that right will not affect the existing terms and conditions (including any special or varied conditions and conditions accepted by the Buyer at the time of purchase). < / p>
If the buyer accepts delivery of the goods, then it will be considered conclusive proof of the buyer's acceptance of these Terms and Conditions.
The conditions that apply both through (hereinafter, web site) will be accepted by the buyer from the moment they formalize an order with Stayoga, thus accepting all the Terms and Conditions.
The buyer will be informed about his order through the email registered on the website when he formalizes the order, when he makes the payment, when the order is pending preparation, when the order is in preparation, when the order is in shipment, when Stayoga has a tracking number offered by the transport agency, and when the order has been delivered; This last step can be accompanied by an email or phone call to find out the opinion of the service and buyer satisfaction to improve our quality of customer service.Taking into account the previous clause, the buyer accepts the delivery times specified in all the product sheets and invoice.However, we provide an email to provide any additional information about the order's progress.Read the section "Deliveries".
Any claim by the Buyer must be in writing to the supplier's address by contacting the customer service email at firstname.lastname@example.org
Working days are understood to be all non-public days in Spain, from Monday to Friday both included.
The measurements of some products may be minimally affected in relation to the advertised measurement (+/- 1%) as well as the tonality or material of the product, the images of the product, likewise, may be different depending on the browser or device with which they are displayed, therefore the buyer is consistent with the acquisition of the products and the acceptance of the previous conditions of sale when making any purchase in Stayoga.
All products have a factory warranty of up to 2 years, Stayoga not being responsible for a bad assembly or any inappropriate use of the products purchased.
The supplier is not responsible for orders rejected to the carrier or logistics agency at the time of delivery.
No withdrawal will be accepted after 14 calendar days from receipt of the product, whatever the reason.In accordance with the provisions of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and users and other complementary laws, approved by Royal Legislative Decree 1 / 2007 of November 16).
The right of withdrawal will not be applicable to contracts that refer to:
a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
b) The supply of goods that may deteriorate or expire quickly.
c) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
d) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
Stayoga will not be responsible for delays caused by transport, as it is an external service beyond our control.Any claim in this regard will be made directly to the transport company.At the time of purchase, you contract this service outside of our competence, so you have 24 hours from the receipt of the order to notify Stayoga of any obvious incident caused by poor transport by the logistics agency by contacting info as soon as possible. @ stayoga.com
To place an order, the buyer must use the process described in the purchase process through www.stayoga.com and formalize the payment via bank transfer, with credit / debit card, with the payment system Financing or payment cash on delivery.You can also process the order by contacting email@example.com and make the payment by bank transfer following the steps that will be indicated in said department via email.
All order invoices will be generated automatically once the payment is formalized and validated by the beneficiary Bank.Invoices can be requested from the private account section as a client by accessing www.stayoga.com and accessing with the initial registration email and the private password of each user, or the default password if the order has been processed through of e-mail.They can also be ordered through the email account firstname.lastname@example.org.
All orders for goods will be considered as an offer by the buyer to acquire goods in accordance with these Terms and Conditions and are subject to acceptance by the Supplier.The Supplier may choose not to accept an order for any reason whatsoever.
The buyer will be able to consult the status of their order at any time by accessing the private user registration section and downloading the order invoice there once the payment is formalized and validated by the bank or by contacting info @ stayoga via email .com with a response time from said department of 24-48 hours on business days during business hours.
All prices indicated include VAT.Does not include shipping and handling costs. www.stayoga.com reserves the right to modify said price without prior notice, as well as the elimination of the product catalog or stock of any item or the introduction of new ones.
The products purchased must be paid after placing the order through one of the selected payment methods that will be detailed in the purchase process, depending on the payment method that each buyer chooses.No product may be reserved without prior payment upon completion of the order.
The handling and shipping costs in any case will be paid by the customer and will be specified in the shopping cart and in the order.
All products that require assembly are delivered disassembled with their corresponding assembly instructions inside the box.The prices shown in www.stayoga.com do not include assembly of the items that require it.
Shipments / deliveries and delivery times
The material is delivered perfectly packed and protected inside its box.If for any reason you order the unpacking of it before reaching its final destination, any damage caused will be beyond our responsibility.
Shipping and sales
Shipments are available for the Peninsula and the Balearic Islands in the case of Spain and for the following European countries: Andorra, Bosnia, and, Herzegovina, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, Greece, Holland , Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Malta, Poland, Portugal, United Kingdom, Republic, Czech, Romania, Sweden and Ukraine.
The delivery time will depend on the products and the province to which the shipment will be made, and in any case it begins to count from when www.stayoga.com receives the amount of the order.As a general rule, orders received before 1:00 p.m. on business days are processed on the same day with a delivery period of 3 to 15 business days, those received after 1:00 p.m. are delivered the next business day .
By buying at www.stayoga.com you accept and understand that the availability of the products is reported at all times within the file of each product under the description of the same, indicating the expected period that may increase according to causes not controllable by Stayoga, in case of variations in said delivery period, Stayoga undertakes to inform you of the incidents that cause the unforeseen delays and to make the payment of the purchase amount and the return of the order in case of being your request for said non-compliance. < / p>
Within this term, Stayoga is not responsible for possible delays in deliveries due to third-party procedures, such as logistics agencies, import delays or customs management.
The supplier undertakes to deliver the purchase that he has made to the closest point of his portal to which the transporter van can access.If you want the carrier to deliver the package to the door of your apartment, you must notify them directly and assume the additional service cost.The delivery address will be the one specified on your order invoice; These conditions apply as long as you choose our default carrier service.
The buyer must be aware that all risk in all goods passes to the buyer at the time of delivery of the goods to the customer's delivery address and that thereafter, including during any transit time Subsequently, the buyer will be responsible for the goods and responsible for additional expenses related to the goods, including transit, import duties, local taxes and insurance costs.
Stayoga undertakes to deliver the goods to the buyer's address as long as the buyer chooses our default carrier service.
When the buyer organizes the collection and delivery of goods from our warehouses with third party support, then the delivery time will be at the buyer's risk and expense.
Stayoga will make all reasonable efforts to comply with the agreed dates for the delivery of the merchandise to the delivery address and the agreed deadlines for collection by the buyer or a third party ported.However, when Stayoga is unable to meet an agreed date, it will notify the Buyer who may either agree to a new date or, in the event of an inability to meet an agreed date for delivery to the address of delivery, you will receive a refund.
The goods will only pass to the Buyer at the time of full payment of the price and delivery of the goods to the delivery address.The risks in the goods will pass to the Buyer upon delivery of the goods to the delivery address.Keep in mind that our carriers will only deliver to the clients' address up to the door of the address, as long as it is easily accessible.
It is the buyer's responsibility to examine the packaging and merchandise very carefully for any damage, immediately upon collection or receipt from a third-party supplier.If there is any damage, for example the packaging shows signs of being broken or crushed, or signs of improper transportation or mishandling, the buyer must notify the Supplier by email at email@example.com within 24 hours following delivery of the order to, after that time Stayoga cannot be held responsible.
Exports outside the EU
Orders placed in countries outside the European Union and made for export, the buyer will be responsible for the costs of customs withdrawal and transport from customs to the delivery address chosen by the customer.
Stayoga will generate a simplified invoice for the order once the payment is accepted and received as long as the total of the order does not exceed € 3000 in accordance with current legislation.Orders greater than this amount cannot be processed if you do not notify your ID or NIF.
In case of requesting an invoice, you must do so within 24 hours of having made the order by contacting the email firstname.lastname@example.org, otherwise, it cannot be generated.
We remind you that Stayoga cannot be held responsible for the veracity of your data.
The prices of all the products shown on our website include VAT.Prices do not include shipping costs except offer or promotion.Shipping costs will be calculated automatically when adding any product to the shopping cart based on weight, order volume and place of delivery.
The total price, including VAT and delivery, will be shown broken down by clicking on "cart" and will be accepted before order confirmation.
Payment of the order and delivery costs must be made in full before the order is considered processed and validated.
The order will begin to be processed, by Stayoga, when the payment has been accepted, except in cases where it has been negotiated in another way, in which case, the payment conditions that appear in the contract will prevail. agreed between Stayoga and the client.
Once Stayoga receives the payment confirmation from the buyer, we will send an order confirmation email (including details of the ordered merchandise and the price.
The total price that the buyer pays for the merchandise will be shown in the shopping cart and on your invoice.Stayoga reserves the right to adjust the sale price to take into account any increase in prices from our suppliers, the imposition of new taxes or duties or typographical errors.
In the event that a product appears with an incorrect price due to the above (See the previous paragraph) Stayoga will have the right to deny or cancel any order issued with the incorrect price.If your payment has been processed and your order subsequently canceled, Stayoga will immediately issue a refund for the full value of the amount processed.
Payment is made at the time of ordering, regardless of the specified or indicated waiting time.
1.PAYMENT WITH CREDIT OR DEBIT CARD VIRTUAL REDSYS POS.
We guarantee confidentiality in the transfer of data on the Internet.We use the STRIPE platform for card payment.This system ensures the identity of the seller, guarantees the integrity of the message and encodes the data with an SSL encryption of up to 128 bits, which guarantees that if someone intercepts the communication, they will not be able to interpret it.
To prevent fraudulent use of credit cards, banks, VISA, MASTERCARD ... have designed new security standards that certify the authenticity of the card user.That is why you must have a security code or verification coordinate system from your bank to make a secure purchase.
The data to be requested are:
- Cryptogram, 3-digit number on the face of the card.
2.PAYMENT BY BANK TRANSFER.
If the payment is made by bank transfer.The processing of the order will begin when we receive the proof of payment to email@example.com where you must indicate in the subject the order reference.
Data for transfer.
The essential and necessary data for you to send us the transfer are the following:
- Customer account code:
- Order reference: It is essential that you state the order reference that we have sent you by email.Otherwise, the order cannot be identified and, therefore, cannot be processed.
If the order is selected with the payment method by bank transfer and payment is not made in less than 7 business days, the order will be automatically canceled.
NOTE: the availability of the products may vary by minutes and they are not reserved until the payment of the order is validated in account, so Stayoga is not responsible for said stock variation from when the order was placed until the payment is validated in account.
Payment will be made when the transport agency delivers the package to the recipient.
With this form of payment, the order is passed to the warehouse as soon as the order is placed and sent once it has been confirmed that the order details are correct.
This form of payment has a commission charged by the transport agency for insurance and money handling.This commission is 5% of the total refund.
To avoid this commission charged by the carrier, you can select the form of payment Transfer / Deposit into account.
This form of payment is limited to the Spanish territory (peninsula and the Balearic Islands).
Pay for your purchase up to 12 months.The approval of the financing is done completely online, without time-consuming forms, paperwork or procedures by the client.Financing available for orders of less than or equal to € 2,500.
The user accepts that all their personal data are fully transferred to Aplazame from the moment the user has started contracting the deferred payment service offered by the latter at the time of choosing the payment method.This acceptance is extended to third parties that had to access the files for the good end of the contract.
If you have any questions about the payment, you can contact Aplazame at 91 060 52 33 or via email firstname.lastname@example.org
Rules for using discount coupon codes: discount coupons cannot be combined with other discounts, promotions or sales.Once you have entered your discount code in the coupon field when accessing the shopping cart, the discount will be deducted from the final amount, while the general discount rate will be automatically deducted without you having to do anything.It is not possible to use two discount codes in the same order.If you have two discount codes, therefore you must choose which one you want to use as long as its validity period has not expired.
Stayoga reserves the right to withdraw any Product from the web without prior notice, without any liability.
Stayoga reserves the right to reject any order for whatever reason, in which case, the full amount will be paid.
Prices are not guaranteed for a period of time.Stayoga reserves the right to update the prices displayed and will use its best efforts to ensure that the prices are correct at the time the buyer places an order.
In the event that any payment is late or not paid by the buyer after 7 calendar days from the creation of the order, then Stayoga will immediately cease or suspend the delivery of the goods until the full payment settled is received by the Supplier. .
This chapter refers to the additional rights of buyers, who can exercise their right of return in case of delivery of defective products.
1- Return of defective products
All customers have the right to return defective or non-conforming items when they have been duly noted by our after-sales service.
The articles on the site provide information on measurements and colors that are close to reality.However, they are not 100% reliable, because colors can be perceived differently from reality depending on the screens we use, light and contrast levels and other conditions outside our site.
We invite you in special cases of doubt about the accuracy of the images to verify all the information with our technical department.We will be happy to listen to you and help you.All returns for technical reasons of this type will be the responsibility of the customer who will have to bear the shipping costs.
All our products have a 2-year warranty from the invoice date against manufacturing defects, with the exception of our Outlet range or products delivered for professional use that will benefit from a 1-year warranty from receipt of the product. by the consumer.In no case does this guarantee apply to damages caused by the consumer or damages that may occur due to the use of the products due to the passage of natural weather or inclement weather.The warranty replaces the item as many times as necessary at zero cost.However, when Stayoga is no longer able to offer the item due to a manufacturing or stock defect, Stayoga will offer a timely refund of the current value of the item in question.
The buyer has the right to withdraw from any purchase without justification, within 14 days (for more information, see the paragraph reserved for WITHDRAWAL).